SELLERS  POLICY

LISTING OF PRODUCTS 

 

As a Registered seller, you are allowed to list items for sale on the Platform. You must be legally able to sell the items you list for sale on the Platform

 

Product shall meet the description and specifications as provided on the Website. It must include text descriptions, graphics and pictures that describeyour item for sale, must be listed in an appropriate category on the Platform., must be kept in stock for successful fulfilment of sales. 

 

Listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not 

match the actual condition of the item, You agree to refund any amounts that You may have received from the buyer. 

 

You agree not to list a single product in multiple quantities across various categories on the Platform. 

Flipkarona reserves the right to disable such multiple listings of the same product listed by You in various categories. 

 

Each Tech Item that you sell to us should match, where applicable, and including but not limited to, the make, model, size, color and condition that you select when using the Website to sell your Tech Item to us.

 

Where there are a number of Tech Items in an Order and acknowledged in the Order Confirmation, the agreement for the sale of each Item forms a separate contract between you and us. The contract for each Item is subject to that Item passing our Quality Assessment.  

DATA REMOVAL - 

We recommend that you delete all personal information (“Data”) that is or may be stored on your Tech Item (including images, passwords, songs etc.) and  also ensure that you remove  SIM, media storage, memory cards or similar devices from your Tech Items , and to cancel any contracts (e.g. with your 'phone company) linked to the Item, prior to sending them to us.

If we discover that your Item includes any of the devices set outin the above condition; we shall have no responsibility to return these and shall dispose of them responsibly.  We shall have no liability for any losses, claims or damages arisingin respect of any Data which you fail to delete from your Tech Item (whether knowingly or unknowingly).

 

QUALITY TEST  AND  FINAL  VALUATION

 

All Tech Items sold to us are checked by our Quality Control Team during our Quality Assessment process

Each and every product inFlipKaronaare carefully chooses while sourcing from vendors. Before reaching 

to customers, each and every product mandatory pass 20 phase quality check which includes physical appearance, any functionality issue, 

battery, internet, WiFi adapter. All hardware and software aspects of products are carefully examined so that you as a customer can have wonderful shopping experience.

 

Tech Items will automatically fail the Quality Assessment if the Item that you have sent to us is NOT as you have described it when you entered the details of this Item on the Website.

The condition you described the Tech Item to be in, when selling it to us on the Website directly affects the Price we offer for it and if we determine the condition to be different from that which you described we may offer you a revised valuation in accordance with the procedure below.

ACCEPTANCE / DECLINE 

 

You will be provided with the option to ‘Accept’ or 'Decline’ our revised Valuation. You have fourteen (14) days known as the ‘Grace Period’ to accept or decline the revised Valuation that we have provided to you on email. To be clear, this fourteen (14) day period begins when the revised valuation email is sent to you and ends 336 hours later. During the Grace Period, we will send you regular reminders that you need to accept or refuse our proposal.  

 

If you accept the revised Valuation, the new price agreed between you and us for the Item will be updated in the relevant order, we will present this information to you in the “My Account” section of the Website and then process your payment for the relevant Item. This revised Valuation will be the new price paid for that Tech Item.

 

 If you choose to decline the revised Valuation offered within the Grace Period then we will return your Item to the address you have provided in your FlipKarona account at no additional cost.

We cannot reverse any Valuations accepted in error. All accepted Valuations will be processed at the revised price and paid using the customer's chosen payment option. 

 

PAYMENTS-

We pay on the same day we receive your items, if you choose to get paid by bank transfer or GooglePay, your CASH will be in your bank account and ready to spend the next working day

Payment for your tech item

- if your Item passes our Quality Assessment, we will pay you the amount of the Valuation; or

- if your Item does not pass our Quality Assessment, we may pay you the amount of our Revised Valuation or we may arrange for your Item to be Returned /Recycled

Make Sure your Payment Details provided in the My Account Section of the Website are correct, complete and accurate. You may update your Payment Details  & Payment Methods  if needed and it is your responsibility to do so before payment has been issued. 

 

Once you have selected a payment method for an order this is not changeable .We will not be liable for any losses that you may suffer if you fail to receive a payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly, completely and accurately provide and submit all Payment Details required when using the Website.

 

All payments are inclusive of VAT so that you can see the total payment you will receive Voucher codes in promotional offers are valid for one use only. If a code is used twice due to a technical error, only the first usage will be honored.


CANCELLATION RIGHTS

 

Cancellation of  a product ordered will be considered only if the request is made within 12 hours of placing an order, otherwise we will charge you a cancellation fee. However the cancellation request will not be entertained if the order have been ready for dispatch or have been dispatched.

 

Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or 

errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. 

In case we receive a cancellation notice and the order has not been 

Processed / Approved by us, we shall cancel the order and refund the entire amount. We are unable to 

cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not.

 

You have a legal right to Cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”.  However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’;

 

DELIVERY -

 

Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase.

 In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is 

covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by 

the logistics service provider or by the Seller.

 

It is your sole responsibility to ensure that the address details provided in your Website account are valid, accurate and correct and you accept and agree that we shall not be liable for any loss of any kind that you may incur due to Items being returned by us to an invalid or incorrect address as a result of your failure to provide valid, accurate and up to date address details in your Flipkarona  account.

 

Please be aware that your Item will only be delivered to the address that you provide. We will alert you via email that your Item is due to be delivered to your given address on the day that the Item is due to be delivered. 

 

The risk of any damage, loss or deterioration of the Products during the course or delivery or during

 transit shall be on the Seller and not on the Buyer .

 

If your Item is not delivered when expected by our courier, you must notify us within 14 days of the agreed delivery date. If you fail to notify us of non-delivery within 14 days we shall not be liable for any loss or damage incurred as a result of non-delivery.

 

Upon notification of non-delivery you will be required to complete a ‘Letter of Denial of Receipt’ (a copy of which we will provide you with) within 7 days of us providing you with the same. If you fail to submit a Letter of Denial of Receipt in accordance with our instructions within 7 days we shall not be liable for any loss or damage incurred as a result of non-delivery.

 

If the courier notifies us direct that a Package has been “Lost in Transit” (meaning that the Package can no longer be tracked or located by the courier for delivery to the customer) you will not be required to complete a ‘Letter of Denial’. We will conduct our own internal investigations and once we are satisfied that the Package cannot be located and delivered to you, we will contact you in writing to confirm that your Package has been Lost in Transit and provide you with payment of the Valuation in accordance with condition

 

In calculating the value of any claim we shall accept no other valuations than our original value for the Items that you may be claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from our return of your Item.

 

If your claim is successful then we will notify you in writing and payment of the Valuation will be made via the payment method specified in your account on the Website.

 

Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer -the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to 

Flipkarona for any loss of any fee or charges.