SUPPORT POLICY


At FlipKarona, we strive to achieve highest level of 'Customer satisfaction' by our cutting edge e-commerce platform, Innovating & Enterprising Teams and State of Art Customer Care Center. 

Our Customer Service team has been working hard to ensure that we’re always there for our customers when they need us the most.

For any questions or enquiries feel free to reach us   

Email us on Enquiries -contact@flipkarona.com 



While our agents moved to working from a safe environment at home, they have continued to support our customers, maintaining our same High Level of Service and keeping all of our Existing Channels of Communication Open .



ENVIRONMENT


At FlipKarona, we care about the world we live in & everything we do has Mother Nature in our interest, be it recycling or disposing of harmful waste. Recycling Electronics is Important  as it prevents tons of e-waste from entering our landfills, which is already toxic to our environment & reduces some of the carbon emissions associated with producing a new gadget too.

Recycled -Refurbishes -Re-Sold : Clear Clutter , Make Money & Help the Environment too!Pretty much every gadget we buy is refurbished to an incredibly high standard by our expert technicians and resold on the FlipKarona Store for a great price and finally  to a new home. Anything that we can't Refurbished is Recycled responsibly, with spare parts recovered where possible. By recycling electronics, you promote a circular economy where tech traded in gets refurbished and sold on to the next person   and a new home.

 

SOCIAL WELFARE 

A tiny little device could really change someone else’s life for the better one day. Well At FlipKarona , together we can make it .For almost millions of people in the India getting connected to a smartphone, that’s a luxury they just can’t afford . Just by donating your old gadget, you’ll be giving someone a helping hand to learn new skills, get job alerts instantly or even just become more independent. This Small gesture would make a big difference and get them reconnected to the digital world.

You can raise money for any of the Charities we support, simply by recycling your unwanted stuff. After you’ve FlipKarona’d your Tech and completed your order you will be given the choice to donate the money you’ll make ,straight to Charity we support, if you’re feeling generous .They do an amazing job for a diverse range of good causes that include helping, children, ex-professionals etc all of whom are facing different and significant challenges and would really appreciate your support.

So go ahead, make space in your home by clearing out your unwanted stuff, and at the same time you’ll be making a real difference to a great cause.


COVID-19 UPDATE

As we’re sure you’re aware, the COVID-19 (Coronavirus) pandemic has led to major changes to our daily lives. FlipKarona is here to help you work, connect and play from home with safe, contact-free delivery, as well as make extra cash with safe ,  contact-free send options and fast payment.

Our employees also follow strict hygiene measures, including frequent hand washing and ensuring all appropriate protective equipment is available. In our warehouses, we’ve dramatically increased our cleaning procedures and introduced strict social spacing of at least 2m around all of our employees’ work spaces and communal areas.

Our Customer Service team has been working hard to ensure that we’re there for our customers when they need us most. While our agents moved to working from a safe environment at home, they have continued to support our customers, maintaining our same high level of service and keeping all of our existing channels of communication open.

From all of us in the FlipKarona family,  We wish you and your family All the best !