Last Updated as
on April, 2022
The Flipkarona
application and website (“Platform”) are made available to you by Infoskaters
Technologies Private Limited and/or its affiliates (hereinafter may be referred
to as the ‘Company’, ‘we’,
‘us’, and ‘our’) respect your privacy and is
committed to protecting it through its compliance with its privacy policy. This
policy amongst other things describes: (i) the type of information that the
Company may collect from you when you access or use its websites, applications
and other online services (hereinafter collectively referred to as the ‘Services’); and, (ii) the Company’s
practices for collecting, using, maintaining, protecting and disclosing that
information.
We encourage you
to read this policy carefully to understand the Company's policies and
practices regarding your information. By accessing or using its Services or its
Platform, registering an account with the Company, becoming a supplier,
reseller or customer on the Platform, or by attempting to become a supplier,
reseller or customer, you expressly agree to be bound by the terms and
conditions of this privacy policy and you are consenting to the Company's
collection, use, disclosure and retention of your personal information as
described here.
This policy may
change from time to time, your continued use of the Company's Services after it
makes any change is deemed to be acceptance of those changes, so please check
the policy periodically for updates.
1. Applicability of the Policy
1.1. This policy applies only to the
information the Company collects through its Services, in email, text and other
electronic communications sent through or in connection with its Services.
1.2. This Policy does not apply to
the information that you provide to, or that is collected by, any third-party,
that you use in connection with its Services. The Company encourages you to
consult directly with such third-parties about their privacy practices.
2. Collection of the information
2.1. Some of our Services may be
used without revealing any personal information, and for other Services,
personal information is required. We may also collect ‘Non-Personal
Information’ (i.e., information that cannot be used to identify you).
Non-Personal Information includes information like the web pages that you have
viewed. In order to access certain features and benefits on our Services, you
may need to submit ‘Personally Identifiable Information’ i.e., information that
can be used to identify you (as described below). Inaccurate information
may affect your ability to use the Services, the information you receive when
using the Services, and our ability to contact you. For example, your email
address and contact number should be kept valid because these may be the
primary channels through which we communicate with you. You are responsible for
ensuring the accuracy of the Personally Identifiable Information you submit to
the Company.
2.2. The Company collects
several types of information from and about users of our Services, including:
(i) Your Personal Information- Personal Information is the information that can
be associated with a specific person and could be used to identify that
specific person whether from that data, or from the data and other information
that we have, or is likely to have access to. We do not consider personal
information to include information that has been made anonymous or aggregated
so that it can no longer be used to identify a specific person, whether in
combination with other information or otherwise. Personally Identifiable
Information can include, but not be limited to, information such as your name,
email address, contact number (cellular and landline), educational
qualification(s), occupation, date of birth, marital status, monthly income,
city and state of residence, marital status, number of children, employer
details, Aadhaar number, PAN, social security and tax identification
numbers, and post-qualification or work experience among other things; and/or
(ii) Information about your internet connection, the equipment you use to
access our Services and your usage details.
2.3. We may collect this information
either (i) directly from you when you provide it to us; (ii) automatically
as you navigate through our Services (information collected automatically may
include usage details, IP addresses and information collected through cookies,
web beacons and other tracking technologies); and/or (iii) from any other source of information including from
other third party sources, such as updated delivery and address information
from our carriers, which we use to correct our records and deliver your next
purchase more easily.
2.4. Information you provide to us.
2.4.1.Your
account information: Your full name, email address, postal code, password and
other information you may provide with your account, such as your gender,
mobile phone number and website. Your profile picture (if any) that will be
publicly displayed as part of your account profile. You may optionally provide
us with this information through third-party sign-in services such as Facebook
and Google Plus. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
2.4.2.Your
preferences: Your preferences and settings such as time zone and language.
2.4.3.Your
content: Information you provide through our Services, including your reviews,
photographs, comments, lists, followers, the users you follow, ordering details
and history, favourite categories, special requests, contact information of
people you add to, or notify of, your orders through our Services, names, and
other information you provide on our Services, and other information in your
account profile.
2.4.4.Your
searches and other activities: The search terms you have looked up and results
you selected.
2.4.5.Your
browsing information: How long you used our Services and which features you
used; the ads you clicked on.
2.4.6.Your
communications: Communications between you and other users or suppliers through
our Services; your participation in a survey, poll, sweepstakes, contest or
promotion scheme; your request for certain features (e.g., newsletters, updates
or other products); your communication with us about employment opportunities
posted to the services.
2.4.7.Your
transactional information: If you make use of our Services, we may collect and
store information about you to process your requests and automatically complete
forms for future transactions, including (but not limited to) your phone
number, address, email, billing information and credit or payment card
information. This information may be shared with third-parties which assist in
processing and fulfilling your requests, including PCI compliant payment
gateway processors. If you write reviews about businesses with which you
conduct transactions through our Services, we may publicly display information
that you transacted with those businesses.
2.4.8.Your Public
Posts: You also may provide information (such as ratings, reviews, tips,
photos, comments, likes, bookmarks, friends, lists, etc.) to be published or
displayed (hereinafter, "posted") on publicly accessible areas of our
Services, or transmitted to other users of our Services or third-parties
(hereinafter collectively referred to as ‘User Contributions’). Your User
Contributions are posted on and transmitted to others at your own risk. Please
be aware that no security measures are perfect or impenetrable (see
"Security" section below). Additionally, we cannot control the
actions of other users of our Services with whom you may choose to share your
User Contributions. Therefore, we cannot and do not guarantee that your User
Contributions will not be viewed by unauthorized persons. We may display this
information on the Services, share it with businesses, and further distribute
it to a wider audience through third party sites and services. You should be
careful about revealing any sensitive details about yourself in such postings.
2.4.9.We use the
information you provide to us to analyse and enhance the functionality and
improve the quality of our Services, and to personalize your experience while
using our Services. We also use this information to display relevant
advertising, provide support to you, communicate with you, and comply with our
legal obligations.
2.5. Information we may
automatically collect include but may not be limited to the following.
2.5.1.We may
automatically collect certain information about the computer or devices
(including mobile devices) you use to access the Services, and about your use
of the Services, even if you use the Services without registering or logging
in.
2.5.2.Usage
information: Details of your use of our Services, including traffic data, location
data, logs and other communication data and the resources that you access and
use on or through our Services.
2.5.3.Computer
and device information: Information about your computer, Internet connection
and mobile device, including your IP address, operating systems, platforms,
browser type, other browsing information (connection, speed, connection type
etc.), device type, device's unique device identifier, mobile network
information and the device's telephone number.
2.5.4.Stored
information and files: Our Services also may access metadata and other
information associated with other files stored on your mobile device. This may
include, for example, photographs, audio and video clips, personal contacts and
address book information.
2.5.5.Location
information: Our applications collect real-time information about the location
of your device, as permitted by you.
2.5.6.Last URL
visited: The URL of the last web page you visited before visiting our websites.
2.5.7.Mobile
device IDs: Unique mobile device identifier (e.g. IDFA, GAID or other device
IDs on Apple devices like the iPhone and iPad), if you're using our Services on
a mobile device, we may use mobile device IDs (the unique identifier assigned
to a device by the manufacturer), instead of cookies, to recognize you. We may
do this to store your preferences and track your use of our applications.
Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may
use device IDs to track your use of our applications, track the number of
advertisements displayed, measure advertising performance and display
advertisements that are more relevant to you. Analytics companies may use
mobile device IDs to track your usage of our applications.
2.5.8.Your
preferences: Your preferences and settings such as time zone and language.
2.5.9.Your
activity on the Services: Information about your activity on the Services, such
as your search queries, comments, domain names, search results selected, number
of clicks, pages viewed and the order of those pages, how long you visited our
Services, the date and time you used the Services, error logs, and other
similar information.
2.5.10. Mobile status: For mobile
application users, the online or offline status of your application.
2.5.11. Applications: If you use the
Company’s application, the Company may collect information about the presence
and/ or absence and/ or details pertaining to other applications on your mobile
phone. The applications we gather information for, may vary across categories
including, without limitation, shopping, fashion, food and travel. This will
help us understand you and your preferences better and enable the Company to
provide you with a personalized experience. We may collect, process and store
your user ID associated with any social media account (such as your Facebook
and Google account) that you use to sign into the Services or connect with or
use with the Services. Please see your social media provider's privacy policy
and help center for more information about how they share information when you
choose to connect your account.
2.6 You may
withdraw the consent provided to us to collect and use your personal
information by wiriting to the designated Grievance Officer as provided in
Section 14 of this Privacy Policy. However, in case of withdrawal of such
consent, we may not undertake the activities for which the information was
sought.
3. Use of the information
We use the information we
collect from and about you for a variety of purposes, including to:
3.1. Purchase and delivery of
products and services. We use your personal information to take, handle and
fulfill orders, deliver products and services, process payments, and
communicate with you about orders, products and services, and promotional
offers.
3.2. Provide, troubleshoot, and
improve the Services. We use your personal information to provide
functionality, analyze performance, fix errors, and improve the usability and
effectiveness of the Services.
3.3. Recommendations and personalization.
We use your personal information to recommend features, products, and services
that might be of interest to you, identify your preferences, and personalize
your experience with the Services. We may also share your preferences or the
Services availed by you with your network followers on the Company for
marketing and other promotional activities of our Services
3.4. Comply with legal obligations.
In certain cases, we collect and use your personal information to comply with
laws. For instance, we collect from sellers information regarding place of
establishment and bank account information for identity verification and other
purposes.
3.5. Communicate with you. We use
your personal information to communicate with you in relation to the Services
via different channels (e.g., by phone, e-mail, chat).
3.6. Advertising. We use your
personal information to display interest-based ads for features, products, and
services that might be of interest to you. We do not use information that
personally identifies you to display interest-based ads.
3.7. Fraud Prevention and Credit
Risks. We use personal information to prevent and detect fraud and abuse in
order to protect the security of our users, the Company, and others. We may
also use scoring methods to assess and manage credit risks.
3.8. To administer contests and
sweepstakes.
3.9. To carry out Company’s
obligations and enforcing rights arising from any contracts entered into
between you and the Company, including for billing and collection.
3.10. Research. Generating and
reviewing reports and data, and to conduct research on the Company’s user base
and service usage patterns. To conduct research following internal review
protocols to ensure the balancing of privacy and to use anonymized data for
research. Use for internal purposes such as auditing. understand our users
(what they do on our Services, what features they like, how they use them,
etc.), improve the content and features of our Services (such as by
personalizing content to your interests), process and complete your
transactions, and make special offers
3.11. To fulfil any other purpose for
which you provide us the information and/or for any other purpose with your
consent.
4. Sharing of the information
4.1. We may disclose personal
information that we collect or you provide, as described in this privacy
policy, in the following ways:
4.1.1. General Information Disclosures
a. To our holding companies,
subsidiaries and affiliates, which are entities under common ownership or
control of the Company.
b. To contractors,
advertisers/service providers and other third-parties whom we use to support
our business (e.g. logistics and delivery, to collect payments) and who are
bound by contractual obligations to keep personal information confidential and
use it only for the purposes for which we disclose it to them.
c. To a buyer or other successor
in the event of a merger, divestiture, restructuring, reorganization,
dissolution or other sale or transfer of some or all of the Company's assets,
whether as a going concern or as part of bankruptcy, liquidation or similar
proceeding, in which personal information held by the Company about the users
of our Services are among the assets transferred.
d. To third-parties to market
their products or services to you which we feel may be of interest or
beneficial to
you.
We contractually require these third-parties to keep personal information
confidential and use it only for the purposes for which we disclose it to them.
4.1.2. To fulfill the purpose for
which you provide it.
4.1.3. For any other purpose disclosed
by us when you provide the information.
4.2. Service Providers. We may share
your information with outside vendors that we use for a variety of purposes,
such as to send you communications via emails, messages or tele-call to inform
you about the services and/or products that may be of interest to you,
push notifications to your mobile device on our behalf, provide voice
recognition services to process your spoken queries and questions, help us
analyze use of our Services, and process and collect payments. Some of our
products, services and databases are hosted by third party hosting services
providers. We also may use vendors for other projects, such as conducting
surveys, organizing sweepstakes for us, advertising, marketing and
advertisement measuring purposes. We may share information about you with these
vendors only to enable them to perform their services.
4.3. Legal Purposes. We may share
your information when we believe in good faith that such sharing is reasonably
necessary in order to investigate, prevent, or take action regarding possible
illegal activities or to comply with legal process. We may also share your
information to investigate and address threats or potential threats to the
physical safety of any person, to investigate and address violations of this
Privacy Policy or the Company’s Terms of Service, or to investigate and address
violations of the rights of third parties and/or to protect the rights,
property and safety of the Company, our employees, users, or the public. This
may involve the sharing of your information with law enforcement, government
agencies, courts, and/or other organizations on account of legal requests such
as subpoena, court order or government demand to comply with the law.
4.4. Social Networks. If you
interact with social media features on our Services, such as the Facebook Like
button, or use your social media credentials to log-in or post content, these
features may collect information about your use of the Services, as well as
post information about your activities on the social media service. Your
interactions with social media companies are governed by their privacy
policies.
4.5. To enforce or apply our Terms
of Use available at [https://Flipkarona.com/terms-conditions] and other agreements,
including for billing and collection purposes.
4.6. If we believe disclosure is
necessary or appropriate to protect the rights, property, or safety of the
Company, our users or others. This includes exchanging information with other
companies and organizations for the purposes of fraud protection and credit
risk reduction.
4.7. Consent. We may share your
information in any other circumstances where we have your consent.
5. Third Party links and services
5.1. The Services may contain links
to third-party websites. Your use of these features may result in the
collection, processing or sharing of information about you, depending on the
feature. Please be aware that we are not responsible for the content or privacy
practices of other websites or services which may be linked on the Company’s Services.
We do not endorse or make any representations about third-party websites or
services. Our Privacy Policy does not cover the information you choose to
provide to or that is collected by these third parties. We strongly encourage
you to read such third parties' privacy policies.
6. Anonymous or de-identified data
6.1. We may anonymize and/or
de-identify information collected from you through the Services or via other
means, including via the use of third-party web analytic tools as described
below. As a result, our use and disclosure of aggregated and/or de-identified information
is not restricted by this Privacy Policy, and it may be used and disclosed to
others without limitation.
7. Cookies
7.1. Cookies are alphanumeric
identifiers with a small amount of data that is stored on the user’s device
hard-drive containing information about the user, commonly used as an anonymous
unique identifier. We may offer certain features only through ‘cookies’ and may
also collect information about you using these cookies. Please note, a cookie
in no way gives the Company access to your device. Other websites may place
their own cookies or other files on your device, collect data or solicit
personal information from you, for which the Company shall not be held
responsible or liable. We encourage you to read the privacy policies of all
external sites. We also use cookies from third party partners for marketing and
promotional purposes. Please note that most web browsers are set to accept
cookies by default.
7.2. We strive to provide you with
choices regarding the personal information you provide to us.
8. Security Precautions
8.1. We ensure to maintain
reasonable physical, electronic, and managerial procedures to safeguard and
help prevent unauthorized access to your information and to maintain data
security. These safeguards take into account the sensitivity of the information
that we collect, process and store and the current state of technology. We
follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it.
The access to the Services is
offered through the use of a secure server and adhere to our security
guidelines to protect it against unauthorized access. However, by using the
Services, the users accept the inherent security implications of data
transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Services.
8.2. We assume no liability or
responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access, or other causes beyond our
control. You play an important role in keeping your personal information
secure. You should not share your user name, password, or other security
information for your account with anyone. If we receive instructions using your
user name and password, we will consider that you have authorized the
instructions for such use.
9. Permissible Age
9.1. The Services are not intended
for users under the age of 18 (eighteen), unless permitted under applicable
local laws (Permissible Age). We do not knowingly collect any personal
information from users or market to or solicit information from anyone under
the age of 18 and use of our Services is available only to persons who can form
a legally binding contract under the Indian Contract Act, 1872.
9.2. If you are under the age of 18
years then you must use the Services under the supervision of your parent, or
legal guardian. If we become aware that a person submitting personal
information is under the age of 18 years, we will delete the account and any
related information as soon as possible.
10. Data Retention
10.1.
A user can close an account by visiting the profile
settings page on our website. A user may request for deletion of its personal
information by raising a request with the Grievance Officer as per the
provisions of Section 14 of this Privacy Policy. Notwithstanding the foregoing,
we reserve the right to retain your personal information in accordance with
applicable laws, for a period no longer than is required for the purpose for
which it was collected or as required under any applicable law. We may retain information
about you for the purposes authorized under this Privacy Policy unless
prohibited by law. Thereafter, we will either delete your personal information
or de-identify it so that it is anonymous and not attributed to your identity.
We may archive information to prevent, investigate, or identify possible
wrongdoing in connection with the Service or to comply with legal obligations.
We may also continue to retain your data in anonymised form for analytical and
research purposes.
11. Job Applicants
11.1. If your information is
submitted to us through our Service when applying for a position with the
Company, the information will be used to consider your application. We may
retain your information for any period of time. This information may be shared
with other companies for the purpose of evaluating your qualifications for the
particular position or other available positions, as well as with third-party
service providers retained by us to collect, maintain and analyze candidate
submissions for job postings.
12. Your Consent
12.1. By accessing or using the Services or
by providing your information, you consent to the collection, use, storage,
disclosure and otherwise processing of your information (including sensitive
personal information) on the Services in accordance with this Privacy Policy. If
you disclose to us any personal information relating to other people, you
represent that you have the authority to do so and to permit us to use the
information in accordance with this Privacy Policy.
12.2. You, while providing your
personal information in relation to the Services or any partner platforms or
establishments, consent to us (including our other corporate entities,
affiliates, lending partners, technology partners, marketing channels, business
partners and other third parties) to contact you through SMS, instant messaging
apps, call and/or e-mail for the purposes specified in this Privacy Policy.
13. Changes to this Privacy policy
13.1. We reserve the right to amend
this Privacy Policy from time to time to reflect changes in the law, our data
collection and use practices, the features of our services, or advances in
technology. Please check this page periodically for changes. Use of information
we collect is subject to the Privacy Policy in effect at the time such
information is used. If we make any material changes to this Privacy Policy, we
will post the changes here. Please review the changes carefully. Your continued
use of the Services following the posting of changes to this Privacy Policy
will constitute your consent and acceptance of those changes.
14. Grievance Officer
14.1. In accordance with Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures And Sensitive Personal Data or Information) Rules, 2011, the name and contact details of the Grievance Officer are provided below:
Name – MANOJ
KUMAR
#18 Krishna
Summit 3rd Floor, Above Khazana Jewellers
Near Marathalli
Bridge, Bangalore INDIA-560037
email id: support@infoskaters.com
15. Contact us
15.1. If you have any queries
relating to the processing/ usage of information provided by you or the
Company's Privacy Policy or if you would like to raise any other inquiries, you
may email us at the contact information provided above under section 14 of this
privacy policy.