TERMS AND CONDITION
Important: Please Read
Please ensure that you have carefully and thoroughly Read these Terms and Conditions before selling your items with FlipKarona.
By Clicking the button marked ‘Accept Terms and Conditions’ when completing your transaction you confirm that you have read, accept and agree to be bound by these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, you will be unable to sell your items to FlipKarona.
We also recommend that you Retain a Copy of these Terms and Conditions for your records.
Meaning of Terms And Conditions
In these Terms of Sale, a User (whether guest user or registered user)who purchase various Products from the Selleronthe website located at the URL www.flipkarona.com and gagdets under the name and style
"FlipKarona" (the Website) is referred to as "Buyer" and the Seller is referred to as an individual or
any legal entity who list, advertise, exhibit, offers to sell, make available, market, sale and deliver any
Products through the Website to the Buyer (referred to as "Seller"). These Terms of Sale describe, inter
alia, the terms of offer for sale/sale, acceptance ofoffer for sale by Buyer and the purchase of goods &
services("Products") through theWebsite from the Seller. These Terms of Sale also contains certain
statements and disclaimers made by FlipKarona which shall be binding on Buyer and Seller, as the case
may be. Sometimes both Buyer and Seller are collectively referred to as "You" with its grammatical variations and cognate expressions.
SELLING YOUR TECH PRODUCT -How does it work?
Register on Our Website - List your Catalogue - Start Earning .
When you enter an Tech item, we’ll give you an instant offer price based on the description provided. Occasionally, after carrying out our quality assessment checks, we find the item differs from the description provided. It could be in a different condition or a different make and model than described. Unfortunately, when this happens, we may have to reduce our initial offer price. If this is the case with your item, you’ll receive an email with a revised offer price. You’ll then have 14 days to accept or decline the offer using the link provided. If you decline, we’ll return your item FREE of charge. It really is that simple!
When you sell an Item to us through our Website, the order process will work as follows:
You will be asked to Select the Category of Tech Item that you wish to Sell & Enter the Make and Model of your Item
You will asked to Select the Condition of your Item and, for some Items, specify whether the device is unlocked or locked to a network;
At this stage you will be provided with a Instant Valuation for your Item & must only use the Website’s Valuation service to value Items that you wish to sell to us; You must only use the Website’s valuation service to value Items that you own and are considering selling to us;
You can add a number of Items to each order (subject to the restrictions set out in these Terms and Conditions);
Where there are a number of Tech Items in an Order and acknowledged in the Order Confirmation, the agreement for the sale of each Item forms a separate contract between you and us. The contract for each Item is subject to that Item passing our Quality Assessment);
Once you are happy with your Selection and the Valuation provided you can then click on ‘Confirm your Order'. You will then be presented with two options, either to ‘Accept T&Cs’ or ‘Reject T&Cs’;
You will then be asked to Register your Account or Sign-in if you are registered already;
You will then be asked how you want to be Paid, either by Bank transfer, Google Pay, Card , Donation to charity or by cheque;
We will then ask you to select your Send Option and provide any associated details (such as a collection date and address for the FREE Courier Service);
Finally, you will click ‘Confirm Your Order’ to confirm and place your order; and by clicking ‘Confirm Your Order’ you are offering to supply your Item(s) to us for the price set out in our Valuation;
We will confirm our Conditional Acceptance to you in writing by sending you an email that confirms that your order has been processed and the Item(s) should be sent to us for Quality Assessment;
We will Follow this up with a Confirmation email enclosing your Pack & Send Guide. You will need to be able to print off the label(s) contained in your Pack & Send Guide to attach to your Package or scan the QR Code to send your Items to us;
Pop your items into a box and drop your box off at a convenient send location or hand it to your courier or leave it in a safe location , at any time that suits you and we will sort the rest, the sooner you send your stuff, the sooner you’ll get paid;
By Placing an order on the Website, you are confirming to us that you understand, Accept and Agree that we will only provide Payment based on Valuations that we have made and that no other valuations by any other method or source will apply;
As Payment for your Item: if your Item passes our Quality Assessment, we will pay you the amount of the Valuation; or if your Item does not pass our Quality Assessment, we may pay you the amount of our Revised Valuation
You’ll then have 14 days to Accept or Decline the offer . If you Accept We guarantee to pay you the full amount quoted or If you decline, we’ll return your item FREE of charge or recycle it. It really is that simple! If you do not agree to the Terms and Conditions dealing with Revaluation and Recycling of your Item, then you should not place your order on our Website;
If you inform us that you no longer wish to send your Item, we will remove the relevant Item or order from our system so that we know you will not be sending your Item or Items. In those circumstances, you will not be entitled to any payment from us ;
You have a legal right to Cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation) This is called the “Cancellation Period".
LISTING OF PRODUCTS
As a Registered seller, you are allowed to list items for sale on the Platform. You must be legally able to sell the items you list for sale on the Platform
Product shall meet the description and specifications as provided on the Website , it must include text descriptions, graphics and pictures that describeyour item for sale, must be listed in an appropriate category on the Platform., must be kept in stock for successful fulfilment of sales.
Listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not
match the actual condition of the item, You agree to refund any amounts that You may have received from the buyer.
You agree not to list a single product in multiple quantities across various categories on the Platform.
Flipkarona reserves the right to disable such multiple listings of the same product listed by You in various categories.
Each Tech Item that you sell to us should match, where applicable, and including but not limited to, the make, model, size, color and condition that you select when using the Website to sell your Tech Item to us.
Where there are a number of Tech Items in an Order and acknowledged in the Order Confirmation, the agreement for the sale of each Item forms a separate contract between you and us. The contract for each Item is subject to that Item passing our Quality Assessment.
DATA REMOVAL -
We recommend that you delete all personal information (“Data”) that is or may be stored on your Tech Item (including images, passwords, songs etc.) and also ensure that you remove SIM, media storage, memory cards or similar devices from your Tech Items , and to cancel any contracts (e.g. with your 'phone company) linked to the Item, prior to sending them to us.
If we discover that your Item includes any of the devices set outin the above condition; we shall have no responsibility to return these and shall dispose of them responsibly. We shall have no liability for any losses, claims or damages arisingin respect of any Data which you fail to delete from your Tech Item (whether knowingly or unknowingly).
QUALITY TEST AND FINAL VALUATION
All Tech Items sold to us are checked by our Quality Control Team during our Quality Assessment process Each and every product inFlipKaronaare carefully chooses while sourcing from vendors. Before reaching to customers, each and every product mandatory pass 20 phase quality check which includes physical appearance, any functionality issue, battery, internet, WiFi adapter. Allhardware and software aspects of products are carefully examined so that you as a customer can have wonderful shopping experience.
Tech Items will automatically fail the Quality Assessment if the Item that you have sent to us is NOT as you have described it when you entered the details of this Item on the Website.
The condition you described the Tech Item to be in, when selling it to us on the Website directly affects the Price we offer for it and if we determine the condition to be different from that which you described we may offer you a revised valuation in accordance with the procedure below.
ACCEPTANCE / DECLINE
You will be provided with the option to ‘Accept’ or 'Decline’ our revised Valuation. You have fourteen (14) days known as the ‘Grace Period’ to accept or decline the revised Valuation that we have provided to you on email. To be clear, this fourteen (14) day period begins when the revised valuation email is sent to you and ends 336 hours later. During the Grace Period, we will send you regular reminders that you need to accept or refuse our proposal.
If you accept the revised Valuation, the new price agreed between you and us for the Item will be updated in the relevant order, we will present this information to you in the “My Account” section of the Website and then process your payment for the relevant Item. This revised Valuation will be the new price paid for that Tech Item.
If you choose to decline the revised Valuation offered within the Grace Period then we will return your Item to the address you have provided in your FlipKarona account at no additional cost.
We cannot reverse any Valuations accepted in error. All accepted Valuations will be processed at the revised price and paid using the customer's chosen payment option.
We pay on the same day we receive your items, if you choose to get paid by bank transfer or GooglePay, your CASH will be in your bank account and ready to spend the next working day
Payment for your tech item
- if your Item passes our Quality Assessment, we will pay you the amount of the Valuation; or
- if your Item does not pass our Quality Assessment, we may pay you the amount of our Revised Valuation or we may arrange for your Item to be Returned /Recycled
Make Sure your Payment Details provided in the My Account Section of the Website are correct, complete and accurate. You may update your Payment Details & Payment Methods if needed and it is your responsibility to do so before payment has been issued.
Once you have selected a payment method for an order this is not changeable .We will not be liable for any losses that you may suffer if you fail to receive a payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly, completely and accurately provide and submit all Payment Details required when using the Website.
All payments are inclusive of VAT so that you can see the total payment you will receive Voucher codes in promotional offers are valid for one use only. If a code is used twice due to a technical error, only the first usage will be honored.
Cancellation of a product ordered will be considered only if the request is made within 12 hours of placing an order, otherwise we will charge you a cancellation fee. However the cancellation request will not be entertained if the order have been ready for dispatch or have been dispatched.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or
errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. In case we receive
a cancellation notice and the order has not been ProcessedApproved by us, we shall cancel the order and refund the entire amount. We are
unable to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not.
You have a legal right to Cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”. However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’;
Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or bySeller or the delivery address is not located in an area that is covered under
the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service
provider or by the Seller.
It is your sole responsibility to ensure that the address details provided in your Website account are valid, accurate and correct and you accept and agree that we shall not be liable for any loss of any kind that you may incur due to Items being returned by us to an invalid or incorrect address as a result of your failure to provide valid, accurate and up to date address details in your Flipkarona account.
Please be aware that your Item will only be delivered to the address that you provide. We will alert you via email that your Item is due to be delivered to your given address on the day that the Item is due to be delivered.
The risk of any damage, loss or deterioration of the Products during the course or delivery or during
transit shall be on the Seller and not on the Buyer .
If your Item is not delivered when expected by our courier, you must notify us within 14 days of the agreed delivery date. If you fail to notify us of non-delivery within 14 days we shall not be liable for any loss or damage incurred as a result of non-delivery.
Upon notification of non-delivery you will be required to complete a ‘Letter of Denial of Receipt’ (a copy of which we will provide you with) within 7 days of us providing you with the same. If you fail to submit a Letter of Denial of Receipt in accordance with our instructions within 7 days we shall not be liable for any loss or damage incurred as a result of non-delivery.
If the courier notifies us direct that a Package has been “Lost in Transit” (meaning that the Package can no longer be tracked or located by the courier for delivery to the customer) you will not be required to complete a ‘Letter of Denial’. We will conduct our own internal investigations and once we are satisfied that the Package cannot be located and delivered to you, we will contact you in writing to confirm that your Package has been Lost in Transit and provide you with payment of the Valuation in accordance with condition
In calculating the value of any claim we shall accept no other valuations than our original value for the Items that you may be claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from our return of your Item.
If your claim is successful then we will notify you in writing and payment of the Valuation will be made via the payment method specified in your account on the Website.
Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer - the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to
Flipkarona for any loss of any fee or charges.
RETURN OF TECH PRODUCTS -
Refund Returns: You are entitled to change your mind and ask for a refund within 14 days of receipt of your order. The product must be in the original condition in which it was sent and must include an invoice or any paperwork sent with the item. If device sent back is in lesser condition you may only be entitled to a percentage of the original purchase price.
Warranty Returns: The Warranty will only cover internal faults and does not cover the following:
Damage caused by liquid, Intentional damage, Damage caused by dropping the product or mistreatment, Damage caused by attempting to repair or adapt the device by yourself or a third party ,Physical Damage such as Cracks or Breaks ,Repairs undertaken by a third-party company, Improper use of accessories, Faults or damage that may arise due to normal wear and tear – e.g. scratches to touchscreen, Acceptable Battery life depletion, Any handset that has been Jailbroken or rooted after sale, Screen burn that has developed over the time of ownership, If the device does have any of these issues, the Warranty would then be considered to be void and we would no longer be able to accept a return.
BREACHES BY MEMBERS
Flipkarona.com reserves the right in our sole discretion to remove, modify or reject any User Content (in
whole or in part) that you submit to, post or display on the Sites which we reasonably believe (i) violates
any applicable laws and regulations, (ii) violates the Terms hereunder, (iii) could subject Flipkarona.com
or our affiliates to liability, (iv) infringes any Third Party Rights, (v) could harm the interests of our
Members, third party or Flipkarona.com or our affiliates, or (vi) is otherwise found inappropriate in
Flipkarona.com’s sole discretion.
If any Member breaches any Terms, or if Flipkarona.com has reasonable grounds to believe that a
Member is in breach of any Terms, Flipkarona.com shall have the right to take such disciplinary actions as
it deems appropriate, including without limitation: (i) suspending or terminating the Member’s account
and any and all accounts determined to be related to such account by Flipkarona.com in its sole
discretion without liability for any losses or damages arising out of or in connection with such suspension
or termination; (ii) restricting, downgrading, suspending or terminating the subscription of, access to, or
current or future use of any Service; (iii) removing any product listings or other User Content that the
Member has submitted, posted or displayed, or imposing restrictions on the number of product listings
or User Content that the Member may post or display; (iv) imposing other restrictions on the Member’s
use of any features or functions of any Service as Flipkarona.com may consider appropriate in its sole
discretion; and (v) any other corrective actions, discipline or penalties as Flipkarona.com may deem
necessary or appropriate in its sole discretion.
You agree that You are solely responsible to Flipkarona and to any third party for any breach of Your